Frequently Asked Questions

Q: When are visiting hours?
A: We recommend you visit between 10 am to 8 pm; you may however visit at other times, as we have open visiting hours.

Q: How do I find out about activities provided for the resident?
A: We strive to create social programs and individualized activities to match the capabilities and needs of each resident. We strive to impact our resident's healing process by involving them in various activities. Specific activities include: active resident councils, musical performances, current events, reading parts of the newspaper, singing exercises, fitness activities, stretching exercises, religious meetings, outside entertainment, games, trivia, history and volunteer involvement. We strongly encourage families to participate with the residents in various activities.

A daily and a monthly calendar is posted to keep residents informed of upcoming events such as birthday parties, movies, musical programs, outings, candlelight dinners, ice cream socials and other special events. We always welcome and encourage friends and families to visit and attend our special events.

Q: What role does Social Services play at Manning Gardens Nursing and Rehab?
A: Our Social Services staff assists both residents and their families during transitional periods. Social Services also provides essential information to residents and responsible Parties, manage resident requests and concerns, help provide care and discharge planning for each resident. Social Services arrange professional services for: Dental, Vision, Podiatry, Audiology, Power of Attorney, Dementia assessment, Psychosocial and Psychiatric Evaluation and Individual counseling.

Q: How is the laundry done? Can family members take laundry home to do?
A: There is no charge for us doing the resident's personal laundry. Bed linens, hospital gowns and towels are provided and laundered by the facility. Families who prefer to wash their loved ones laundry must do so at least weekly and must provide a sealable plastic hamper for dirty clothes in order to comply with state hygiene regulations.

Clothing and Laundry Tips: All personal clothing is washed in an industrial washing machine at high temperatures. Clothing that requires cold or warm water or special care is subject to damage and fading. All clothing must be labeled. Please label the clothing with the resident name, not room number or initials. Please use large letters on the inside neckline or waistband. All items must be marked including socks, shoes, and other personal items. Facility staff will assist, as necessary.

Q: What articles of clothing should we bring?
A: We recommend approximately five changes of clothing and a pair of comfortable rubber-soled shoes. All articles should be washed, clearly labeled with resident's name in permanent ink and entered into the residents' personal inventory log in the medical chart. Other personal items should be marked or engraved for identification. We advise that residents not keep valuable jewelry or large amounts of cash in the facility.

LADIES: May require dresses, pants, blouses (with front snaps), socks/nylons, walking shoes (non-skid soles; velcro), undergarments, nightgown/pajamas, robe, sweaters (with large buttons).

GENTLEMEN: may require shirts (button down suggested), pants, belts/suspenders, socks, walking shoes (non-skid soles; velcro), undergarments, pajamas, robe, electric razor.

Q: What is a care plan conference?
A: The care you receive is directed by a care plan. This plan is based on an assessment of each resident's needs and is developed according to nursing, physical therapy, dietary, social service and activity goals. The purpose of the meeting is to review the resident's progress on their previously developed care and to plan for the resident's future care. Resident and/or family members are invited and encouraged to attend.

Q: Can we bring a family pet to the facility?
A: We welcome visits from small family pets. All pets should be kept on a leash. Please clean up after your pet and take the proper safety measures at all times.

Q: How often will a physician or health professional visit?
A: Physicians generally see residents upon admission and then every subsequent month. Our nursing professionals are in contact with all physicians that visit the facility. Some insurance companies require more frequent physician visits. Please check with our nursing staff for additional details.

Q: Can I take my loved one home for a visit?
A: Residents may have a leave of absence only with MD authorization, which can be arranged through the nursing staff. The resident or responsible party upon arrival and departure must check-in or out with the charge nurse on duty.

Q: Can my loved one receive mail?
A: Certainly. Mail is delivered to residents personally on a daily basis, except for weekends and holidays. Please address the resident's mail as follows:

Manning Gardens Care Center, Inc.

Attn: _______________________ ______

2113 E Manning Avenue
Fresno, California 93725

Or you may want to consider using our Send a Greeting feature on this website. All you need to do to accomplish this is to type the resident's name on to the appropriate website tab; then type your message. When your message arrives in our email box; we will print it and hand deliver it to your loved one.

Q: Is smoking permitted in the facility?
A: For the safety and welfare of all residents and staff, Manning Gardens only allows residents to smoke under supervision. Smoking is permitted only in the designated area, which is located in a covered area outside of the east wing (outside of the activity room).

Q: Where should I park, when I come to visit?
A: We have ample parking that is easy to get in and out of, both in front of the building and rear parking lots.

Q: Can I bring in my loved ones favorite food?
A: Consistent with the provision of special diets, always consult with the nursing staff before bringing food to the residents. Any food kept in the resident's room must be in properly sealed containers and dated. The nursing staff or kitchen staff is not allowed to maintain food prepared outside the Facility, due to Health regulations.

Q: Is there someone who provides haircuts?
A: We have a beautician available. Please contact Activities or Social Services to set up an appointment. Payment for all beautician services shall be billed through Facility. Prices are as follows:

• Private pay haircut: $8

• Shampoo: $6
• 
Shampoo & Set:$9

• Color touch-up:$20

• Permanent: $35

• Permanent with color: $40

Q: Will my loved ones room have a television?
A: Residents may bring a personal television for their room. The Facility maintenance man will assist with the hook up. Cable service can be provided to the resident, but the resident/RP must order it and pay the cable company directly.

Q: Will my loved one have telephone access?
A: All residents can request a personal telephone to be installed in their room at their expense. The facility can help to make arrangements. The facility does provide a pay phone for the residents; family and friends can contact residents through the pay phone by calling: (559) 834-3322.

Q: What kinds of activities are planned for the residents?
A: We have individualized activities planned that match the capabilities and needs of our residents. We hold frequent resident and family council meetings. Scheduled activities may include: music, fitness activities, religious meetings, outside entertainment, games, gardening, field trips/outings and volunteer involvement. If you would like to arrange something special or have suggestions and ideas for individual or group activities, please inform the activity director. We welcome and encourage involvement by family, friends and volunteers.

Q: How often will the Rehabilitation staff work with my loved one?
A: Rehabilitation services can be provided thru private pay, Medicare or insurance companies. Please contact the Interdisciplinary team, in order to develop a specific rehabilitation program designed especially for you and approved by your physician and insurance coverage.

Q: Will Medicare Part A cover my stay in the facility?
A: Resident's must have a Medicare card that reads "Hospital Insurance". They must also be admitted to the Facility, by a physician's order within 30 days of a three consecutive night hospital stay. Generally, during the first 20 days of care, Medicare will pay 100% of the Resident's Care. During days 21-100, a daily co-insurance co-pay is required. Medicare does not cover skilled nursing fees over 100 days.

Q: Who do I talk to about food preferences? Are there alternate options to each day's menu?
A: Upon admission our registered dietitian and/or food service director will request the resident's food preferences. Menus are developed according to prescribed medical diets ordered by the physicians. Please request any modified meal and we will try to make the necessary accommodations. Our dietitian and food service director monitor our resident's nutritional status using monthly weights, daily intake records and relevant lab data. The results of these assessments are discussed during you care plan conferences.,

Q: What is an Ombudsman?
A: An Ombudsman is a resident advocate. They are a third party person designated by the state, who periodically monitors the activities of the facility. They voice concerns for a resident or family member.
 The Ombudsman's phone number is (559) 224-9177

Q: Who do I talk to about questions in regard to financials, billing, and/or admission paperwork?
A: Please contact the business office manager for all financial and billing concerns and the admissions coordinator with any questions regarding admission paperwork.

Q: What is the difference between a CNA, LVN, and RN?
A: A Certified Nursing Assistant (CNA) is a health professional, who works under the supervision of Registered Nurses (RN's) and Licensed Vocational Nurses (LVN's) to provide a wide variety of basic hands-on resident care. CNAs perform basic nursing functions such as personal care, taking vital signs, positioning patients and ambulation.

An LVN provides basic bedside nursing care to residents under the direction of a physician or registered nurse. Duties within the scope of practice an LVN typically include, but are not limited to, provision of basic hygienic and nursing care; measurement of vital signs; basic client assessment; documentation; performance of prescribed medical treatments; administration of prescribed medications; and performance of non-medicated intravenous therapy and blood withdrawal.

An RN's duties may include everything a CNA and LVN carries out, in addition to administering an IV, assessment of residents, skin care and process doctors orders. Furthermore, RN's may take on management positions such as the Director of Nursing, who is responsible for all nursing duties in the building.

Q: What happens when my loved ones stay at Manning Gardens is over? What options do we have?
A: Our nursing and therapy teams will work to help the resident reach their 'prior level' of independence. Assessments will be made and social services will present the various options available. Some residents return home, while others may need to consider other options to their living arrangements in order accommodate their new health care needs.